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PRIVACY POLICY

This Privacy Policy (“Policy“) describes the privacy policies and practices applied by Clemex Technologies Inc. (“Clemex“) with respect to personal information collected during its activities.

This Policy describes the types of information collected by Clemex, how we use it,  and how you can exercise your rights with respect to it.

INFORMATION WE COLLECT

Clemex collects only the personal information that is necessary for the purposes of its business, including information about your identity and information about digital interactions. The personal information we ask you to provide and the reasons for providing it will be clearly indicated at the time you are asked to provide your personal information.

If you contact us directly, we may receive other information about you, such as your name, email address, phone number, the content of the message or attachments you have sent us, and any other information you may choose to provide to us.

When you sign up for an account, we may ask for your contact information, including name, company name, address, email address, and phone number.

HOW WE USE YOUR PERSONAL INFORMATION

We use the information we collect in a variety of ways, including to:

  • Provide, operate and maintain our website
  • To improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionalities
  • Communicate with you, directly or through one of our partners, including for customer service, to provide you with updates and other information related to the Website, as well as for marketing and promotional purposes
  • You send emails
  • Finding and preventing fraud
  • Meeting our regulatory and legal obligations
  • Confirm the identity and verify the accuracy of personal information provided in applications and proposalsand update them
  • Managing the relationship with job candidates

 

HOW IS YOUR PERSONAL INFORMATION COLLECTED?

Directions to you

Most of the personal information we collect is information that you provide to us directly, such as when you:

  • Contact us (in person at a point of service, by phone, by email, etc.).
  • Subscribe to Clemex’s products and
  • Make specific requests to Clemex.
  • Provide feedback or complete surveys.

From third parties

Clemex may also collect your personal information from third parties with your consent or if permitted by law to collect it in this way.

Through our websites and online services

Clemex may also collect personal information when you visit our websites or log in to our online services.

LOG FILES

The Clemex site follows a standard procedure for using log files. These files log visitors when they visit websites. All host companies do this, as well as some of the hosting services analytics. The information collected by log files includes Internet Protocol (IP) addresses, browser type, Internet service provider, date and time stamp, referring and exit pages, and possibly the number of clicks. This information is not linked to any personally identifiable information. The purpose of the data is to analyze trends, administer the site, track users’ movements around the website, and gather demographic information.

COOKIES AND WEB BEACONS

Like any other website, the Clemex site uses “cookies.” These cookies are used to store information, including visitor preferences, and the pages of the website that the visitor has accessed or visited. The information is used to optimize the user experience by customizing the content of our web page based on visitors’ browser type or other information.

ADVERTISING PARTNER PRIVACY POLICIES

You can consult this list to find the privacy policy for each of the advertising partners on the Clemex site.

Third-party ad servers or ad networks use technologies such as cookies, JavaScript, or web beacons in their respective advertisements and links that appear on Clemex’s site, which are sent directly to users’ browsers. They automatically receive your IP address when this happens. These technologies are used to measure the effectiveness of their advertising campaigns or to personalize the advertising content you see on the websites you visit.

Please note that the Clemex site does not have access to these cookies and has no control over those used by third-party advertisers.

UNDER WHAT CONDITIONS WE MAY COLLECT, USE AND DISCLOSE YOUR PERSONAL INFORMATION

Clemex collects, uses and discloses your personal information if it has obtained your consent in accordance with applicable requirements, or without your consent, in certain cases provided for by law, such as in the context of penal or criminal prosecution.

You may withdraw your consent to the use of your personal information by Clemex at any time for the purpose of providing you with personalized offers or recommendations on its products and services or for secondary purposes. If you wish to do so, Clemex will stop using them for this purpose.

Regarding primary purposes, such as the management and administration of our products and services, it will generally not be possible to withdraw your consent for contractual or legal reasons or without terminating your contract in cases that allow it.

Any request to withdraw consent must be communicated to the Privacy Officer whose contact information can be found below.

TO WHOM YOUR PERSONAL INFORMATION IS SHARED

Your personal information is accessible only to Clemex personnel who need to have access to it in the course of their duties.

Clemex may also disclose your personal information to partners or service providers in the context of the performance of service contracts that are in line with the purposes described above, or to public authorities under the law. The categories of third parties to whom we may disclose your personal information are as follows:

  • A person acting for you with your
  • Our service providers, including advertising service providers and technology solution
  • Criminal and penal prosecution authorities, if we hold personal information about an individual who has committed an offence and whose personal information is necessary to prosecute that
  • To the “Commission d’accès à l’information” (the privacy supervisory authority) and to all persons authorized to obtain it by law, such as securities regulators, self-regulatory organizations and the Financial Transactions and Reports Analysis Centre of Canada.

 

HOW WE KEEP YOUR PERSONAL INFORMATION AND FOR HOW LONG

Clemex uses facilities and service providers to ensure that your personal information is stored securely and confidentially.

Your personal information is generally stored in Quebec. However, it is possible that the communication of personal information to certain technology solution providers may result in the transfer of personal information outside of Québec. In such cases, Clemex validates the applicable privacy laws and practices in the relevant jurisdiction in advance and provides contractual commitments on the protection of personal information and information security in order to ensure a Adequate protection of your personal information.

Clemex retains your personal information for as long as is necessary for the purposes for which it was collected and for applicable legal retention periods, which may sometimes warrant longer retention periods. Destruction or, in cases where a serious purpose gives rise to it, anonymization, is carried out in a secure manner.

HOW WE KEEP YOUR PERSONAL INFORMATION SAFE AND SECURE

Clemex maintains security measures that are proportionate to the sensitivity of your personal information and that protect it against loss or theft and against unauthorized access, disclosure, copying, use or modification, in accordance with applicable law. The security measures applied by Clemex include:

i. Administrative measures, such as the implementation of a framework for the protection of Clemex’s information assets that includes your personal information based on the international ISO27002 standard, continuous monitoring of the evolution of security threats to your personal information, as well as the recurrent deployment of training and awareness activities on the protection of personal information for Clemex employees.

ii. Physical measures, such as restricting access to X premises and setting up passwords or two-factor authentication mechanisms to access Clemex’s computer equipment, systems and internet networks.
iii. Technical measures, such as restricting access to your personal information by applying the “need to know” principle, i.e., limiting access to only those who need it to perform their duties, setting up alerts in the event of suspicious events, and securely encrypting communications.

iii. Technical measures, such as restricting access to your personal information by applying the “need to know” principle, i.e., limiting access to only those who need it to perform their duties, setting up alerts in the event of suspicious events, and securely encrypting communications.

Although Clemex deploys a multitude of security measures to adequately protect your personal information and reduce the risk of a breach to a minimum, a risk always exists and does not allow us to guarantee 100% that your personal information will not be subject to a breach of confidentiality or integrity in the event of a breach of our physical security measures.  technical or administrative aspects. If you have reason to believe that personal information has been compromised, please contact the Privacy Officer listed below.

THIRD-PARTY PRIVACY POLICIES

Clemex’s Site Policy does not apply to other advertisers or websites. Therefore, we advise you to consult the respective privacy policies of these third-party ad servers for more details. It can include their practices and instructions on how to opt-out of certain options.

You can choose to disable cookies through your browser options. To learn more about managing cookies with specific web browsers, you can find them on the browsers’ respective websites.

WHAT ARE YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION

Access and Correction of Your Personal Information: You will be able to review the personal information that Clemex has collected about you, verify its accuracy and amend it if necessary, subject to exceptions provided for by law. Requests for access and rectification are free of charge. However, you may be charged a reasonable fee for the transcription, reproduction or transmission of your personal information. Your request for access or correction must be sent to the Privacy Officer at the contact information below and will be processed no later than thirty (30) days following the date of receipt of your written request to Clemex.

Automated Processing: If Clemex implements a decision-making process that is based solely on automated (non-human intervention) processing of personal information, you will be informed of the fact that you are subject to such a process, of the decision that has been made, and of your right to comment on that decision. You can also be informed of the following information on request:

  1. Personal information used to make that decision.
  2. The reasons that led to this decision.
  • Your right to have the personal information used to make this decision corrected.

Portability [Effective September 2024]: You will be able to obtain a copy of the personal information that has been collected about you upon request. If your personal information has been computerized and there are no serious practical difficulties, you may request that it be provided to you in a structured and commonly used technological format.

CCPA PRIVACY RIGHTS (DO NOT SELL MY PERSONAL INFORMATION)

Under the California Consumer Privacy Act (CCPA), among other rights, California consumers have the following rights:

  1. Asking a business that collects personal data from a consumer to disclose the categories and specific pieces of personal data that a business has collected about consumers.
  2. Asking a business to delete the consumer’s personal data that a business has collected.
  • Request that a company that sells a consumer’s personal data not sell the consumer’s personal data.
  1. If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.

DATA PROTECTION RIGHTS ACCORDING TO THE GENERAL DATA PROTECTION REGULATION (GDPR)

We want to make sure that you are aware of all your data protection rights. Each user is entitled to:

  1. The right of access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  2. The right to rectification – You has the right to request that we correct any information that appears to be inaccurate. You also have the right to ask us to provide information that you believe is incomplete.
  • The right to erasure – You has the right to request that we erase your personal data under certain conditions.
  1. The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.
  2. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  3. The right to data portability – You have the right to ask us to transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.

CHILDREN’S INFORMATION

Another priority is to provide additional protection for children who use the Internet. We encourage parents and guardians to observe, participate in, or monitor and guide their online activity.

The Clemex Site does not knowingly collect personally identifiable information from children under the age of 1to 4. If you believe that your child has provided this type of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove this information from our records or obtain the parent’s consent.

WHAT IF I HAVE A QUESTION OR COMPLAINT ABOUT MY PERSONAL INFORMATION

Any questions regarding your personal information or complaints regarding non-compliance with the principles set out in the Policy should be directed to the Privacy Officer whose contact information is provided below.

The contact information for the Privacy Officer is as follows:

Postal address: 9935 rue de Châteauneuf, Suite 130, Brossard, Quebec, J4Z 3V4, Canada

Email address: [email protected]

CHANGES TO THIS POLICY

Clemex may periodically change the content of this Policy. If necessary, a notice will be posted on the Clemex website and within our communication tools.